Privacy Policy

Introduction

Cierve respects your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your data.

Information We Collect

• Client Information: During onboarding, we collect information necessary to provide our services, including your name, contact information, billing details, and potentially task-related data as needed to fulfill your requests.

• Website Usage: We may collect information about how you interact with our website, such as pages visited and usage patterns. This is primarily for improving our website experience.

  
  

How We Use Your Information

• Service Delivery: We use client information to match you with an assistant, process payments, communicate with you about your account, and troubleshoot any issues.

• Service Improvement: Website usage data helps us make informed decisions about website design and content enhancements.

• Marketing (With Consent): If you opt-in, we may use your email to send occasional updates about Cierve, promotions, or new service offerings.

  
  

Data Sharing

• Assistants: Cierve assistants have access to the client information necessary to perform their assigned tasks, under strict confidentiality agreements.

• Third-Party Service Providers: We may share limited data with service providers essential to Cierve's operations (e.g., payment processors). These providers are bound by contracts to protect your information.

• Legal Compliance: We may disclose information if required by law, court order, or to protect the rights and safety of Cierve and others.

  
  

Data Security

• Reasonable Measures: Cierve employs industry-standard technical and organizational measures to protect your information.

• Security Limitations: While we strive for robust security, no data transmission or storage is 100% foolproof.

  
  

Your Rights

• Access & Correction You may request access to the personal information we hold about you and request corrections if needed.

• Opt-Out of Marketing You may opt out of receiving marketing communications from Cierve at any time.

• Data Deletion: You may request deletion of your personal data, to the extent it's not required for ongoing service delivery or legal compliance.

  
  

US-Focused Service

Cierve primarily serves US-based clients. Your data will be stored and processed in the United States, subject to US data protection laws.

Updates to this Policy

Cierve reserves the right to update this Privacy Policy. We will notify you of significant changes via email or a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@cierve.com

Effective Date: 2/26/2024