Cierve - FAQ

How does Cierve work?

Cierve matches you with a highly skilled, top-tier assistant who provides personalized support to simplify your life and reclaim your time. Here's how the process works: Get to Know You: Our detailed questionnaire helps us understand your needs, work style, and the tasks you want to delegate. It's completely confidential, and there's no obligation to move forward. Find Your Perfect Match: We carefully consider your needs to match you with an assistant with the right skills and personality for a seamless fit. Our team personally reviews your information – it's not just an algorithm! Onboarding & Beyond: You'll have a clear plan for getting started, regular check-ins, and open communication with your assistant. Team-Backed Support: Cierve assistants are equipped to handle a wide range of tasks, but if they ever encounter something outside their expertise, you're not stuck. Our dedicated support team steps in to collaborate with your assistant, ensuring that no matter the challenge, you always have a clear path forward. Ready to see if Cierve is right for you? Hit 'Get Started' to start your onboarding questionnaire.

Why should I use Cierve instead of hiring an assistant on my own?

Cierve offers several advantages over the traditional do-it-yourself hiring process: Expertise in Matching: Finding an assistant with the right skills and personality fit is time-consuming and often results in mismatches. We only accept the top 1% of applicants into our assistant pool, ensuring quality. This, combined with our proven matching process, leads to a superior fit compared to traditional hiring. Streamlined Onboarding: Training a new hire in your workflows and preferences is a major time investment. Cierve assistants arrive already trained, saving you precious onboarding time and minimizing disruption. Scalability & Flexibility: Your needs may fluctuate. With Cierve, it's easy to adjust hours or switch assistants as needed, without the complexities of managing an individual employee. Built-In Support System: When hiring independently, you're the sole support for your assistant. Cierve provides a network of resources, ensuring your assistant has backup for challenging tasks and that you always have a point of contact. Focus on Your Success: We're invested in your long-term satisfaction. From our rigorous assistant vetting to ongoing support, Cierve's model is designed around maximizing the time and value you gain. Ready to see if Cierve is right for you? Hit 'Get Started' to start your onboarding questionnaire.

What tasks can my Cierve assistant help with?

Cierve assistants are equipped to tackle a wide range of tasks across both your personal and professional life. Here's a glimpse into the areas where they excel: Personal-Related Tasks Household Management: Think of your Cierve assistant as your home's personal operations manager. They'll handle sourcing reliable contractors, troubleshooting appliances, streamlining inventory management, and even coordinating renovation projects. Errands & Logistics: From finding the perfect gift to booking once-in-a-lifetime experiences, your assistant becomes your expert in navigating the details so you can enjoy the results. They'll even handle those pesky returns! No task is too small or too complex when it comes to reclaiming your time. Travel & Experiences: Whether it's a meticulously planned multi-destination itinerary or scoring those coveted concert tickets, your assistant transforms your travel dreams into reality, ensuring everything is tailored to your preferences. Life Admin & Organization: Bills, digital clutter, important documents – let your assistant bring order to the chaos. They'll establish systems for financial tracking, optimize your digital life, and create easy-to-use filing methods for peace of mind. Beyond the Basics: Your Cierve assistant acts as a facilitator of the life you want to live. Whether that's pursuing a passion project, researching your family history, or prioritizing wellness, they'll provide the support needed to turn those goals into action. Work-Related Tasks Administrative Essentials: Your assistant becomes an extension of you, handling your calendar, taming your inbox, managing contacts and communications, and creating presentation-ready documents. Research & Data Mastery: In today's information-driven world, your assistant is your secret weapon. They'll conduct industry research, analyze data with insightful summaries, and find those crucial supporting materials to make your work shine. Project Support: From breaking down large projects into manageable steps to handling vendor communication and resource management, your assistant ensures your projects progress seamlessly. Client-Centric: Maintaining exceptional client experiences is key, and your assistant helps. They'll handle proactive communication, personalized touches, and complex travel logistics, so you can focus on building those relationships. Beyond the Basics: Your assistant can even assist with website maintenance, social media tasks, or content creation. They are adaptable, and if you have a need, they'll work to develop the skills to provide support. Important Note: These are just a few examples! Your assistant's specific skills and ideal tasks will be determined through our personalized matching process. Ready to explore the possibilities? Hit 'Get Started' to start your onboarding questionnaire.

How soon can my Cierve assistant start?

The timeline for getting started with your Cierve assistant depends on a few factors, including your location and preference for remote or in-person support. We always prioritize finding the perfect match, ensuring your assistant can seamlessly handle your specific needs. Remote Support: The matching process is typically fastest if you're open to a remote assistant. Most clients are matched with a remote Cierve assistant within 1-2 weeks. In-Person Support: Finding the right in-person assistant can take slightly longer, around 3-6 weeks, depending on assistant availability in your area. Personalized Timeline: Once you complete our onboarding questionnaire, we'll provide a more precise timeframe based on your unique preferences and requirements. Ready from Day One: Regardless of the timeline, Cierve assistants go through a rigorous onboarding process. This means your assistant will arrive prepared to tackle your tasks with minimal additional training needed on your part.

What training does Cierve provide to its assistants?

Cierve invests heavily in comprehensive assistant training to ensure our clients receive exceptional support. Our training encompasses several key areas: Core Skills & Best Practices: We establish a strong foundation in essential administrative tasks, time management, project coordination, and professional communication techniques. Client-Centric Focus: We emphasize the importance of proactive problem-solving, adaptability to different work styles, and maintaining a high level of discretion. Specific Task Training: While Cierve assistants arrive with a solid base, we provide ongoing training for specialized tasks, ensuring they can expertly handle the unique needs of our clients. Team Support Network: Cierve assistants are never alone. Our dedicated support team and knowledge base provide ongoing resources, troubleshooting, and opportunities for continuous learning. Our commitment to training means your Cierve assistant is equipped to not only tackle your tasks from day one but also grow alongside your evolving needs.

What factors does Cierve consider when matching me with my assistant?

Cierve goes beyond simple skills matching to ensure an ideal fit. Here's what we focus on: Tasks & Expertise: We analyze the specific tasks you need support with to find an assistant with the right skillset and the potential to grow with your needs. Work Style & Personality: Your preferred communication methods, pace, and work style are considered to create a seamless and productive partnership. Industry Experience: For specialized fields, we prioritize assistants with relevant knowledge or a proven aptitude for quickly learning new areas. Shared Values: Discretion, professionalism, and a 'can-do' attitude are cornerstones of the Cierve experience. We ensure your values align for a strong, lasting relationship.

If I opt for remote service, will my assistant be outsourced?

No! Cierve assistants are not outsourced overseas. Your remote assistant will be based in your country and timezone. This ensures no communication breakdowns, common with outsourced providers.

How will I communicate and coordinate with my assistant?

We do our best to learn and adapt to whatever method of communication works for you. If your assistant works remotely, communications such as email, text message, voice memo, phone, or video call are often the most convenient. With an on-site assistant, it is expected to communicate regularly in person and through technology. Additionally, you will have access to our client portal, a shared dashboard between you, your assistant, and the Cierve support team, allowing you to post and update various tasks and other to-dos you require your assistant to complete during the week. Overall, whatever method works best for you, works best for us.

How do I provide feedback on my assistant's performance?

We encourage clients to provide real-time, direct feedback to their assistants. Our assistants expect and welcome feedback to help them learn how to best serve your needs. Our team will also periodically reach out to ensure your assistant is meeting, hopefully exceeding your expectations.

What happens if I want to change assistants?

We understand that sometimes circumstances change, or the initial match might not be the perfect long-term fit. We're committed to making sure you always have the support you need. Here's how we handle assistant changes: Open Communication: If you have any concerns about your current assistant, the first step is reaching out to our team. We'll work with you to understand the situation and explore potential solutions. Exploring Options: Depending on the specifics, we might suggest coaching for your assistant, redistributing tasks, or finding a new match better suited to your evolving needs. Seamless Transition: If a change is the best solution, we'll prioritize finding a new assistant quickly while ensuring a smooth handover to minimize disruption. Your Satisfaction is Key: Our goal is always to create a lasting partnership between you and your Cierve assistant. We'll do what's needed to ensure you have the support that helps you thrive.

Can I require my assistant to sign a non-disclosure agreement (NDA)?

Yes, your assistant can sign a NDA. Your assistant also signs a contract with Cierve that covers client confidentiality.

How does Cierve work?

Cierve matches you with a highly skilled, top-tier assistant who provides personalized support to simplify your life and reclaim your time. Here's how the process works: Get to Know You: Our detailed questionnaire helps us understand your needs, work style, and the tasks you want to delegate. It's completely confidential, and there's no obligation to move forward. Find Your Perfect Match: We carefully consider your needs to match you with an assistant with the right skills and personality for a seamless fit. Our team personally reviews your information – it's not just an algorithm! Onboarding & Beyond: You'll have a clear plan for getting started, regular check-ins, and open communication with your assistant. Team-Backed Support: Cierve assistants are equipped to handle a wide range of tasks, but if they ever encounter something outside their expertise, you're not stuck. Our dedicated support team steps in to collaborate with your assistant, ensuring that no matter the challenge, you always have a clear path forward. Ready to see if Cierve is right for you? Hit 'Get Started' to start your onboarding questionnaire.

Why should I use Cierve instead of hiring an assistant on my own?

Cierve offers several advantages over the traditional do-it-yourself hiring process: Expertise in Matching: Finding an assistant with the right skills and personality fit is time-consuming and often results in mismatches. We only accept the top 1% of applicants into our assistant pool, ensuring quality. This, combined with our proven matching process, leads to a superior fit compared to traditional hiring. Streamlined Onboarding: Training a new hire in your workflows and preferences is a major time investment. Cierve assistants arrive already trained, saving you precious onboarding time and minimizing disruption. Scalability & Flexibility: Your needs may fluctuate. With Cierve, it's easy to adjust hours or switch assistants as needed, without the complexities of managing an individual employee. Built-In Support System: When hiring independently, you're the sole support for your assistant. Cierve provides a network of resources, ensuring your assistant has backup for challenging tasks and that you always have a point of contact. Focus on Your Success: We're invested in your long-term satisfaction. From our rigorous assistant vetting to ongoing support, Cierve's model is designed around maximizing the time and value you gain. Ready to see if Cierve is right for you? Hit 'Get Started' to start your onboarding questionnaire.

What tasks can my Cierve assistant help with?

Cierve assistants are equipped to tackle a wide range of tasks across both your personal and professional life. Here's a glimpse into the areas where they excel: Personal-Related Tasks Household Management: Think of your Cierve assistant as your home's personal operations manager. They'll handle sourcing reliable contractors, troubleshooting appliances, streamlining inventory management, and even coordinating renovation projects. Errands & Logistics: From finding the perfect gift to booking once-in-a-lifetime experiences, your assistant becomes your expert in navigating the details so you can enjoy the results. They'll even handle those pesky returns! No task is too small or too complex when it comes to reclaiming your time. Travel & Experiences: Whether it's a meticulously planned multi-destination itinerary or scoring those coveted concert tickets, your assistant transforms your travel dreams into reality, ensuring everything is tailored to your preferences. Life Admin & Organization: Bills, digital clutter, important documents – let your assistant bring order to the chaos. They'll establish systems for financial tracking, optimize your digital life, and create easy-to-use filing methods for peace of mind. Beyond the Basics: Your Cierve assistant acts as a facilitator of the life you want to live. Whether that's pursuing a passion project, researching your family history, or prioritizing wellness, they'll provide the support needed to turn those goals into action. Work-Related Tasks Administrative Essentials: Your assistant becomes an extension of you, handling your calendar, taming your inbox, managing contacts and communications, and creating presentation-ready documents. Research & Data Mastery: In today's information-driven world, your assistant is your secret weapon. They'll conduct industry research, analyze data with insightful summaries, and find those crucial supporting materials to make your work shine. Project Support: From breaking down large projects into manageable steps to handling vendor communication and resource management, your assistant ensures your projects progress seamlessly. Client-Centric: Maintaining exceptional client experiences is key, and your assistant helps. They'll handle proactive communication, personalized touches, and complex travel logistics, so you can focus on building those relationships. Beyond the Basics: Your assistant can even assist with website maintenance, social media tasks, or content creation. They are adaptable, and if you have a need, they'll work to develop the skills to provide support. Important Note: These are just a few examples! Your assistant's specific skills and ideal tasks will be determined through our personalized matching process. Ready to explore the possibilities? Hit 'Get Started' to start your onboarding questionnaire.

How soon can my Cierve assistant start?

The timeline for getting started with your Cierve assistant depends on a few factors, including your location and preference for remote or in-person support. We always prioritize finding the perfect match, ensuring your assistant can seamlessly handle your specific needs. Remote Support: The matching process is typically fastest if you're open to a remote assistant. Most clients are matched with a remote Cierve assistant within 1-2 weeks. In-Person Support: Finding the right in-person assistant can take slightly longer, around 3-6 weeks, depending on assistant availability in your area. Personalized Timeline: Once you complete our onboarding questionnaire, we'll provide a more precise timeframe based on your unique preferences and requirements. Ready from Day One: Regardless of the timeline, Cierve assistants go through a rigorous onboarding process. This means your assistant will arrive prepared to tackle your tasks with minimal additional training needed on your part.

What training does Cierve provide to its assistants?

Cierve invests heavily in comprehensive assistant training to ensure our clients receive exceptional support. Our training encompasses several key areas: Core Skills & Best Practices: We establish a strong foundation in essential administrative tasks, time management, project coordination, and professional communication techniques. Client-Centric Focus: We emphasize the importance of proactive problem-solving, adaptability to different work styles, and maintaining a high level of discretion. Specific Task Training: While Cierve assistants arrive with a solid base, we provide ongoing training for specialized tasks, ensuring they can expertly handle the unique needs of our clients. Team Support Network: Cierve assistants are never alone. Our dedicated support team and knowledge base provide ongoing resources, troubleshooting, and opportunities for continuous learning. Our commitment to training means your Cierve assistant is equipped to not only tackle your tasks from day one but also grow alongside your evolving needs.

What factors does Cierve consider when matching me with my assistant?

Cierve goes beyond simple skills matching to ensure an ideal fit. Here's what we focus on: Tasks & Expertise: We analyze the specific tasks you need support with to find an assistant with the right skillset and the potential to grow with your needs. Work Style & Personality: Your preferred communication methods, pace, and work style are considered to create a seamless and productive partnership. Industry Experience: For specialized fields, we prioritize assistants with relevant knowledge or a proven aptitude for quickly learning new areas. Shared Values: Discretion, professionalism, and a 'can-do' attitude are cornerstones of the Cierve experience. We ensure your values align for a strong, lasting relationship.

If I opt for remote service, will my assistant be outsourced?

No! Cierve assistants are not outsourced overseas. Your remote assistant will be based in your country and timezone. This ensures no communication breakdowns, common with outsourced providers.

How will I communicate and coordinate with my assistant?

We do our best to learn and adapt to whatever method of communication works for you. If your assistant works remotely, communications such as email, text message, voice memo, phone, or video call are often the most convenient. With an on-site assistant, it is expected to communicate regularly in person and through technology. Additionally, you will have access to our client portal, a shared dashboard between you, your assistant, and the Cierve support team, allowing you to post and update various tasks and other to-dos you require your assistant to complete during the week. Overall, whatever method works best for you, works best for us.

How do I provide feedback on my assistant's performance?

We encourage clients to provide real-time, direct feedback to their assistants. Our assistants expect and welcome feedback to help them learn how to best serve your needs. Our team will also periodically reach out to ensure your assistant is meeting, hopefully exceeding your expectations.

What happens if I want to change assistants?

We understand that sometimes circumstances change, or the initial match might not be the perfect long-term fit. We're committed to making sure you always have the support you need. Here's how we handle assistant changes: Open Communication: If you have any concerns about your current assistant, the first step is reaching out to our team. We'll work with you to understand the situation and explore potential solutions. Exploring Options: Depending on the specifics, we might suggest coaching for your assistant, redistributing tasks, or finding a new match better suited to your evolving needs. Seamless Transition: If a change is the best solution, we'll prioritize finding a new assistant quickly while ensuring a smooth handover to minimize disruption. Your Satisfaction is Key: Our goal is always to create a lasting partnership between you and your Cierve assistant. We'll do what's needed to ensure you have the support that helps you thrive.

Can I require my assistant to sign a non-disclosure agreement (NDA)?

Yes, your assistant can sign a NDA. Your assistant also signs a contract with Cierve that covers client confidentiality.

How does Cierve work?

Cierve matches you with a highly skilled, top-tier assistant who provides personalized support to simplify your life and reclaim your time. Here's how the process works: Get to Know You: Our detailed questionnaire helps us understand your needs, work style, and the tasks you want to delegate. It's completely confidential, and there's no obligation to move forward. Find Your Perfect Match: We carefully consider your needs to match you with an assistant with the right skills and personality for a seamless fit. Our team personally reviews your information – it's not just an algorithm! Onboarding & Beyond: You'll have a clear plan for getting started, regular check-ins, and open communication with your assistant. Team-Backed Support: Cierve assistants are equipped to handle a wide range of tasks, but if they ever encounter something outside their expertise, you're not stuck. Our dedicated support team steps in to collaborate with your assistant, ensuring that no matter the challenge, you always have a clear path forward. Ready to see if Cierve is right for you? Hit 'Get Started' to start your onboarding questionnaire.

Why should I use Cierve instead of hiring an assistant on my own?

Cierve offers several advantages over the traditional do-it-yourself hiring process: Expertise in Matching: Finding an assistant with the right skills and personality fit is time-consuming and often results in mismatches. We only accept the top 1% of applicants into our assistant pool, ensuring quality. This, combined with our proven matching process, leads to a superior fit compared to traditional hiring. Streamlined Onboarding: Training a new hire in your workflows and preferences is a major time investment. Cierve assistants arrive already trained, saving you precious onboarding time and minimizing disruption. Scalability & Flexibility: Your needs may fluctuate. With Cierve, it's easy to adjust hours or switch assistants as needed, without the complexities of managing an individual employee. Built-In Support System: When hiring independently, you're the sole support for your assistant. Cierve provides a network of resources, ensuring your assistant has backup for challenging tasks and that you always have a point of contact. Focus on Your Success: We're invested in your long-term satisfaction. From our rigorous assistant vetting to ongoing support, Cierve's model is designed around maximizing the time and value you gain. Ready to see if Cierve is right for you? Hit 'Get Started' to start your onboarding questionnaire.

What tasks can my Cierve assistant help with?

Cierve assistants are equipped to tackle a wide range of tasks across both your personal and professional life. Here's a glimpse into the areas where they excel: Personal-Related Tasks Household Management: Think of your Cierve assistant as your home's personal operations manager. They'll handle sourcing reliable contractors, troubleshooting appliances, streamlining inventory management, and even coordinating renovation projects. Errands & Logistics: From finding the perfect gift to booking once-in-a-lifetime experiences, your assistant becomes your expert in navigating the details so you can enjoy the results. They'll even handle those pesky returns! No task is too small or too complex when it comes to reclaiming your time. Travel & Experiences: Whether it's a meticulously planned multi-destination itinerary or scoring those coveted concert tickets, your assistant transforms your travel dreams into reality, ensuring everything is tailored to your preferences. Life Admin & Organization: Bills, digital clutter, important documents – let your assistant bring order to the chaos. They'll establish systems for financial tracking, optimize your digital life, and create easy-to-use filing methods for peace of mind. Beyond the Basics: Your Cierve assistant acts as a facilitator of the life you want to live. Whether that's pursuing a passion project, researching your family history, or prioritizing wellness, they'll provide the support needed to turn those goals into action. Work-Related Tasks Administrative Essentials: Your assistant becomes an extension of you, handling your calendar, taming your inbox, managing contacts and communications, and creating presentation-ready documents. Research & Data Mastery: In today's information-driven world, your assistant is your secret weapon. They'll conduct industry research, analyze data with insightful summaries, and find those crucial supporting materials to make your work shine. Project Support: From breaking down large projects into manageable steps to handling vendor communication and resource management, your assistant ensures your projects progress seamlessly. Client-Centric: Maintaining exceptional client experiences is key, and your assistant helps. They'll handle proactive communication, personalized touches, and complex travel logistics, so you can focus on building those relationships. Beyond the Basics: Your assistant can even assist with website maintenance, social media tasks, or content creation. They are adaptable, and if you have a need, they'll work to develop the skills to provide support. Important Note: These are just a few examples! Your assistant's specific skills and ideal tasks will be determined through our personalized matching process. Ready to explore the possibilities? Hit 'Get Started' to start your onboarding questionnaire.

How soon can my Cierve assistant start?

The timeline for getting started with your Cierve assistant depends on a few factors, including your location and preference for remote or in-person support. We always prioritize finding the perfect match, ensuring your assistant can seamlessly handle your specific needs. Remote Support: The matching process is typically fastest if you're open to a remote assistant. Most clients are matched with a remote Cierve assistant within 1-2 weeks. In-Person Support: Finding the right in-person assistant can take slightly longer, around 3-6 weeks, depending on assistant availability in your area. Personalized Timeline: Once you complete our onboarding questionnaire, we'll provide a more precise timeframe based on your unique preferences and requirements. Ready from Day One: Regardless of the timeline, Cierve assistants go through a rigorous onboarding process. This means your assistant will arrive prepared to tackle your tasks with minimal additional training needed on your part.

What training does Cierve provide to its assistants?

Cierve invests heavily in comprehensive assistant training to ensure our clients receive exceptional support. Our training encompasses several key areas: Core Skills & Best Practices: We establish a strong foundation in essential administrative tasks, time management, project coordination, and professional communication techniques. Client-Centric Focus: We emphasize the importance of proactive problem-solving, adaptability to different work styles, and maintaining a high level of discretion. Specific Task Training: While Cierve assistants arrive with a solid base, we provide ongoing training for specialized tasks, ensuring they can expertly handle the unique needs of our clients. Team Support Network: Cierve assistants are never alone. Our dedicated support team and knowledge base provide ongoing resources, troubleshooting, and opportunities for continuous learning. Our commitment to training means your Cierve assistant is equipped to not only tackle your tasks from day one but also grow alongside your evolving needs.

What factors does Cierve consider when matching me with my assistant?

Cierve goes beyond simple skills matching to ensure an ideal fit. Here's what we focus on: Tasks & Expertise: We analyze the specific tasks you need support with to find an assistant with the right skillset and the potential to grow with your needs. Work Style & Personality: Your preferred communication methods, pace, and work style are considered to create a seamless and productive partnership. Industry Experience: For specialized fields, we prioritize assistants with relevant knowledge or a proven aptitude for quickly learning new areas. Shared Values: Discretion, professionalism, and a 'can-do' attitude are cornerstones of the Cierve experience. We ensure your values align for a strong, lasting relationship.

If I opt for remote service, will my assistant be outsourced?

No! Cierve assistants are not outsourced overseas. Your remote assistant will be based in your country and timezone. This ensures no communication breakdowns, common with outsourced providers.

How will I communicate and coordinate with my assistant?

We do our best to learn and adapt to whatever method of communication works for you. If your assistant works remotely, communications such as email, text message, voice memo, phone, or video call are often the most convenient. With an on-site assistant, it is expected to communicate regularly in person and through technology. Additionally, you will have access to our client portal, a shared dashboard between you, your assistant, and the Cierve support team, allowing you to post and update various tasks and other to-dos you require your assistant to complete during the week. Overall, whatever method works best for you, works best for us.

How do I provide feedback on my assistant's performance?

We encourage clients to provide real-time, direct feedback to their assistants. Our assistants expect and welcome feedback to help them learn how to best serve your needs. Our team will also periodically reach out to ensure your assistant is meeting, hopefully exceeding your expectations.

What happens if I want to change assistants?

We understand that sometimes circumstances change, or the initial match might not be the perfect long-term fit. We're committed to making sure you always have the support you need. Here's how we handle assistant changes: Open Communication: If you have any concerns about your current assistant, the first step is reaching out to our team. We'll work with you to understand the situation and explore potential solutions. Exploring Options: Depending on the specifics, we might suggest coaching for your assistant, redistributing tasks, or finding a new match better suited to your evolving needs. Seamless Transition: If a change is the best solution, we'll prioritize finding a new assistant quickly while ensuring a smooth handover to minimize disruption. Your Satisfaction is Key: Our goal is always to create a lasting partnership between you and your Cierve assistant. We'll do what's needed to ensure you have the support that helps you thrive.

Can I require my assistant to sign a non-disclosure agreement (NDA)?

Yes, your assistant can sign a NDA. Your assistant also signs a contract with Cierve that covers client confidentiality.